Careers at Row Zero

Row Zero is an enterprise-grade spreadsheet built for big data. Come join the team building the world's best spreadsheet - fast, secure, connected, and scalable with your data size. View open positions.



Customer Success Manager

Row Zero is looking for a Customer Success Manager with experience leading customer success for data and analytics software. The ideal candidate will have the data and technical knowledge to fully support our customers with onboarding, data connectivity, and deep product usage across a variety of use cases and industries. They’ll be energized by working directly with customers, managing customer relationships, and informing our product roadmap as the voice of the customer.

What you will do:
  • Onboard new enterprise customers and provide technical support as needed.
  • Cultivate and grow relationships with our enterprise customers.
  • Own customer feedback and manage a backlog of customer requests, acting as the voice of the customer for product development
  • Develop strategies to increase product utilization and customer satisfaction
  • Be accountable for key customer success metrics including net retention, NPS, and recurring engagement.
What we are looking for:
  • Experience in an enterprise customer success role for data and analytics software
  • Experience managing large customer relationships with a track record of growing relationships over time.
  • Deep technical knowledge and ability related to common data analysis and business intelligence tools, including spreadsheets, BI tools, cloud SaaS, and cloud data warehouses.
  • Experience writing python and SQL in an enterprise setting.
  • Comfortable wearing a lot of hats and working with a wide range of customer profiles, industries, and technical levels.

Apply below: